Legal

Returns and refunds

Last updated:

We ship products from the USA to Switzerland. This page explains how to return an item and how refunds work.

At a glance

  • You can return most items within 30 days of delivery.
  • Email kontakt@amimarkt.ch with your order number before sending anything back.
  • You pay the postage for a change-of-mind return.
  • Damaged, faulty or wrong item? Send us photos within 14 days and we'll refund or replace it. You usually don't need to send it back.

Returning an item you no longer want

You can return most items within 30 days of the delivery date. The item must be unused, complete and in its original packaging.

Swiss law does not give an automatic right to return goods bought online. This 30-day return is a voluntary offer from us. It does not affect your legal rights if an item is faulty.

Items that can't be returned

For health and hygiene reasons, some items can only be returned if they are faulty, damaged or not what you ordered:

  • Medicines, vitamins and dietary supplements
  • Food and drinks
  • Cosmetics, personal care and hygiene products, unless unopened with the seal intact
  • Trading cards and sealed collectibles, unless unopened
  • Gift cards

How to return an item

  1. Email kontakt@amimarkt.ch within 30 days of delivery. Include your order number and the items you'd like to return.
  2. We'll confirm the return and send you the return address in the USA. Please don't send anything back before we've confirmed it.
  3. Pack the item securely and send it with a tracked service. Keep the receipt and tracking number.
  4. On the customs form, mark the parcel as "Returned goods".

You pay the return postage, and it isn't refunded. We can only refund items that reach us, so please use tracked shipping.

Refunds

Once your return arrives and we've checked it, we'll email you and refund the price you paid for the item. That price includes Swiss VAT and import duties. The original delivery charge is not refunded for change-of-mind returns.

The refund goes to your original payment method. Your bank or card provider may take a few days to show it.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email kontakt@amimarkt.ch within 14 days of delivery. Include your order number and photos of the item, the packaging and the shipping label.

You choose between a full refund, including the delivery charge, or a replacement. In most cases you can keep the item. If we need it back, we'll send you a prepaid label.

If a fault only shows up later, contact us as soon as you notice it. Your legal rights for faulty goods are not affected.

Questions

Email kontakt@amimarkt.ch and we'll be happy to help.